Embeddable Live Chat stable
Chatwoot
Open-source customer engagement platform with live chat widget
22.0K stars
500 contributors
Since 2019
Open-source customer engagement platform with live chat widget
License
MIT
Min RAM
2 GB
Min CPUs
1 core
Scaling
single_node
Complexity
intermediate
Performance
medium
Self-hostable
✓
K8s native
✕
Offline
✕
Pricing
fully free
Docs quality
good
Vendor lock-in
none
Use cases
- ✓ Embed live chat widget on any website
- ✓ Omnichannel support across email/social/WhatsApp
- ✓ AI-powered customer support with Captain agent
- ✓ Team inbox for customer conversations
Anti-patterns / when NOT to use
- ✕ Ruby on Rails — heavier stack
- ✕ Self-hosting needs Redis + PostgreSQL + Sidekiq
- ✕ Enterprise features in paid cloud
Complements
Compare with alternatives
Replaces / alternatives to
Technical specs
Language
RubyVue
API type
RESTWebSocket
Protocols
HTTP
Deployment
docker
SDKs
javascriptruby
Community
GitHub stars 22.0K
Contributors 500
Commit frequency weekly
Plugin ecosystem medium
Backing Chatwoot
Funding vc_backed
Release
Latest version
— Last release —
Since 2019
Best fit
Team size
smallmediumenterprise
Industries
saase-commercesupport