Embeddable Helpdesk mature
Zammad
Full-featured helpdesk and ticketing system with live chat
5.0K stars
100 contributors
Since 2016
Full-featured helpdesk and ticketing system with live chat
License
AGPL-3.0
Min RAM
2 GB
Min CPUs
1 core
Scaling
single_node
Complexity
intermediate
Performance
medium
Self-hostable
✓
K8s native
✕
Offline
✕
Pricing
fully free
Docs quality
good
Vendor lock-in
none
Use cases
- ✓ Enterprise helpdesk with ticket management
- ✓ Multi-channel customer support
- ✓ Knowledge base for self-service
Anti-patterns / when NOT to use
- ✕ AGPL license
- ✕ Heavier than pure chat solutions
- ✕ German-origin — some docs incomplete in English
Compare with alternatives
Replaces / alternatives to
Technical specs
Language
Ruby
API type
SDK
Protocols
HTTP
Deployment
docker
Community
GitHub stars 5.0K
Contributors 100
Commit frequency weekly
Plugin ecosystem none
Backing Zammad Foundation
Funding foundation
Release
Latest version
— Last release —
Since 2016
Best fit
Team size
smallmediumenterprise
Industries
generalenterprisesupport